Though, I have not yet posted many entries, I do have a goal with this blog to highlight unique cases of identity management issues and the solutions chosen to solve these often complex problems. The project write-up below was prepared by Dean Wiech from Tools4ever New York as he managed this “outside the box” identity management implementation.
One of the top 10 school districts in the State of Florida, and top 25 in the country, had an Identity Management issue that did not involve students or faculty/ staff but rather the parents. Legislation had been passed that required any parent wanting access to their child's on line learning environment present themselves in person with identification and request an account. With over 125 physical locations and 500 + users that would be handling the process, a paper system was out of the question.
The solution that was settled on was a combination of standard Tools4ever products and just a little bit of custom web work.
Tools4ever worked very closely with the technical staff of the district to insure the requirements were very detailed to avoid any missed components. In the end, a solution was delivered utilizing User Management Resource Administrator (UMRA ), in about 30 hours of consulting that fully met their needs.
Here is a brief overview of the solution:
- A parent shows up at a school and requests an account to access their child(s) information.
- A secretary or administrator verifies their ID and enters relevant information into a web page including:
-ID type, number and expiration date
- The secretary then searches for the student(s) using name or student ID criteria and verifies with the parent the correct name is displayed.
- The individual then hits a “Create Parent Record” and, if no duplicate entries are found, the record is created in Active Directory and the student information system and a link between the parent and child is created.
- A temporary password is returned and the secretary records the information, along with the user name, and delivers it to the parent.
As part of the project, Self Service Reset Password Manager (SSRPM ) was also deployed for the parents to allow them to enroll and reset their passwords via challenge questions and avoid an unnecessary burden on the help desk staff.
Additional web forms were delivered to allow administrative staff to reset passwords for parent’s accounts, check their SSRPM enrollment status, to run last logon reports, disable accounts, update accounts and SSRPM enrollment reporting.
Since deploying the system, over 100,000 parents have been successfully enrolled and can access their child’s records with ease. Paperwork that had previously utilized for the process has been eliminated and, through SSRPM, the additional burden on the help desk has been non-existent.
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