Monday, September 26, 2011 at 9:24AM If any of you guys are interested, here is a link to the archived webinar hosted by Redmond Magazine last week. In this webinar, Garry Oppel from Church & Dwight discussed the challenges his organization faced with user management and how Tools4ever was able to assist with a soltution.
This webinar will be archived until December 22, 2011 and can be found here.
Monday, August 22, 2011 at 11:43AM View Details and Register Here
Polluted user account databases, endless calls to the helpdesk for password resets, forgotten log in credentials to applications and systems – do these situations sound familiar? Organizations today are faced with a myriad of identity and access management issues. From managing the user lifecycle to single sign-on and even password reset options. No organization is immune to the need to implement organized, effective and cost efficient solutions to combat these issues.
Join Gary Oppel as he discusses the challenges his company faced with managing thousands of user accounts and how they brought in solutions that would allow for quick implementation with fast ROI. You will learn how Dwight & Church implemented an identity management solution that:
And how Dwight & Church plan to implement additional solutions to:
Tuesday, July 12, 2011 at 10:43AM Often, when we begin working on identity management projects with an educational institution, we really are starting from scratch. The organization typically has been relying on a series of manual processes, scripts, and utilities which can be quite limiting in today's modern environment. Below is a summary and actual case study that was written by Harrison College in Indianapolis, IN detailing why they had to move forward with IDM and their results working with Tools4ever.
Problem
With over 6,000 students using one student Active Directory account, there was a huge opportunity to streamline the management of individual accounts as well as deploying a self service password reset solution. Harrison only had a single generic student Active Directory account used by all students. Each student was provided a thumb drive and would log into accounts using the same credentials and would have to save work on their local drive. Additionally, each student was responsible for creating their own email accounts.
Solution
Automated solution for managing student user accounts and self-service password reset.
Connectors
Google Apps
CampusVue
Results
Increased efficiency in managing user accounts and self service password reset management.
Considerations
Before Harrison could implement an identity and access management solution they had to ensure the solution they chose met the following requirements:
Was cost effective;
Experience with Google Apps API and provisioning accounts;
Self-service tools that can run 24/7;
Could integrate easily with CampusVue.
Being able to integrate fully with Google Apps was critical because the project to bring on an identity management solution also coincided with a project to have each student have a Google account. This would give them access to an email and Google Apps account. Managing the users’ lifecycle for this endeavor called for a robust user management tool.
Solutions
With over 6,000 students and 900 staff, Harrison College looked to Tools4ever for a solution to help them with their identity and access management challenge. Tools4ever’s User Management Resource Administrator (UMRA) proved to be the best option in managing the users’ lifecycle and provisioning into the applications and systems the students needed. Additionally, there was a need for Harrison to implement a self-service password reset tool that could also work seamlessly with user accounts.
Jason Stele, Assistant Director of Information Services, described their need as, “We could have never brought on student email or student Active Directory accounts without Tools4ever. They helped enable us to effectively manage large numbers of individual user accounts with minimal staff resources by leveraging UMRA.”
Around the clock support
Because Harrison College is spread out among 13 campuses and offers an online program they serve students from any given time between 7:00 AM and 10:00 PM. But since most support staff members only work until 5:00 PM it was important that they implement a solution with around the clock support. By also implementing Tools4ever’s Self Service Password Reset Management (SSRPM) solution Harrison College has placed the ownership of password resets into the hands of the student. This has not only allowed password resets to happen after hours, but has also greatly reduced calls coming in during standard work hours.
Improved Efficiency
According to Stele, one of the greatest advantages of deploying UMRA has been a significant resource reduction in managing the users’ accounts. Together, UMRA and SSRPM have enabled Harrison College to utilize connectivity with Google Apps as well as CampusVue to roll out efficient tools to the student population. UMRA has also laid the groundwork for the implementation of additional technologies that will allow both the staff and students to have fast and secure access to the tools and systems they need.
For more information on tools4ever, please visit our site.
